In The Hotseat
In The Hot Seat Ep 24: Is AI Coming For Your Job? The Impact on Customer Success
Dive into the future of customer service where #AI is more than just a buzzword—it's a game-changer. But what's the real cost? From the looming question of job displacement to the ethical maze of accountability and transparency, we're peeling back the layers. Can AI match the emotional intelligence of humans, or even surpass customer satisfaction metrics? And let's not forget the global stage—how well does AI navigate the labyrinth of languages and cultures? Join us for a riveting discussion that uncovers the promises and pitfalls of AI in customer service. Join hosts Thomas Wieberneit and Jody Spencer as they put Nitin Badjatia, SVP of SAP CX Solution Management, in the hot seat as they take a look at the potential impact on jobs from the use of AI for customer service.