CRM Playaz w/Doug Anderson Adobe & Ron Kimhi, Monday.com
For the first time since 2019 Adobe Summit is back in Las Vegas next week, and Adobe's Doug Anderson joins us for a sneak peek of what's going to happen! And meet Ron Kimhi, CRM Product Lead for Monday.com to tell us the how, why, when, where and who about Monday.com's year old CRM product.
What can be said about the CRM Playaz that hasn’t already been said? We hate the Patriots, love the Rams, love the Yankees? That’s clear. Maybe that Playaz is a 13-year-old show with a global audience. Known for the depth of discussion on all matters customer facing –not just CRM, CX or customer engagement – and for the fun that guests and the hosts, industry analysts and BFFs Brent Leary and Paul Greenberg have. All are welcome to the show. Deep audience participation is our hallmark. At least we like to think so.
For the first time since 2019 Adobe Summit is back in Las Vegas next week, and Adobe's Doug Anderson joins us for a sneak peek of what's going to happen! And meet Ron Kimhi, CRM Product Lead for Monday.com to tell us the how, why, when, where and who about Monday.com's year old CRM product.
There have been non-stop announcements the past few weeks from industry heavyweights like Microsoft, Salesforce, HubSpot and others around their offerings concerning #generativeai, #largelanguagemodels, #chatgpt, etc. But it's not just the big boys announcing stuff. John Carini, founder and ceo of iEnterprises, joins us to talk about how his company is joining the party make it easier for folks to be more productive with the tools they use every day to get their jobs don. Plus don't miss another exciting episode of Stump (not stomp) The Godfather....
Zoho's corporate band RMD (Rendu Mani Dosa) won the best video category of the inaugural CRM Playaz Bring Your Own Band competition for their song From Chennai With Love. And after a small group of analysts (PG and I included) spent the last week in Chennai as guests of Zoho for an immersive experience to learn more about the company, the video and song take on even more meaning. So this week we are joined by a number of our friends who also made the trip to share our experiences and learnings about Zoho now that we've returned from our trip. So join us on Thursday, and in the meantime check out the video from RMD that won best video - From Chennai with Love https://www.youtube.com/watch?v=RFpI4wB6fYY
Just over a month into 2023 and things seem more tense than ever. While most of us thought more certain days would be ahead of us as the pandemic moves to the rearview, every day feels like it comes with multiple layoff announcements (with thousands of people impacted) and mixed economic signals. So what does it mean for CRM - both the industry and the actual use of it within organizations? That's what we'll toss around with industry experts Liz Miller, Denis Pombriant, Anand Thaker and Rebecca Wettemann....and we're hoping you'll lend your thoughts to the conversation too
"Microsoft creates an 'iPhone moment' for AI with new ChatGPT support". That was the title of a SeekingAlpha article posted after Microsoft announced a $9B investment in #OpenAI, the company behind ChatGPT. Now that's a pretty big statement to make about anything, but could that headline actually be true? That's what we're looking to find out as we welcome three recognized experts in #conversationalai - Conversational X's Mitch Lieberman, Opus Research's Dan Miller and Webio's Paul Sweeney - to find out if we are entering the AI's golden era.
On January 26th 2009 The Venerable Paul Greenberg announced on his ZDNet blog the beginning of something we called the CRM Playaz. It was a "show" where the two of us talked about stuff going on in the #CRM industry, had some guests on every now and again, smacked down a few C-level execs, and just talked about whatever came to mind in a way that talked about stuff when cameras and recorders weren't running. Which pretty much is the same thing we're still doing with the CRM Playaz fourteen years later. So join us this Thursday - January 26th 2023 - for a fun Playaz hanging as we continue to talk about whatever comes to mind, have a few guests join us, and generally do what we do when the cameras aren't on.... although now the cameras are better when they are on. BTW here's the link to that post from fourteen years ago:https://www.zdnet.com/article/announc...
There's a lot going on right now due to the economic uncertainty gripping the tech industry. And with all that going on the business of technology still has to go on. Dealing with inquisitive analysts is already a tough job, but how much more difficult is it when layoffs and other tough news makes the questions even tougher? Three of the best AR people in the business - Sarita Kincaid of SugarCRM, Blake Stowell of Adobe, and Ryan Zuk of Verint joined us to discuss.
Playaz-in-Residence, past and present, come together for group convo on what's going on in the world of #CRM, #CX, #CustomerEngagement and anything else that might come up. Welcome back Ginger Conlon, Rebecca Wetteman, Jamie Anderson, Bob Stutz, Anand Thaker, EL Nicole France and our newest PIR Alan Berkson!!
TechCrunch Enterprise Reporter Ron Miller joins us to discuss the surprising news of Salesforce Co-CEO Bret Taylor stepping down. What does this mean for the company and the industry? We'll get into it and want to hear your thoughts as well. So join us if you can for this one!
Portia Mount, VP Marketing & Business Development of Trane Commercial Americas, joins us for the first time
SugarCRM co-founder Clint Oram and Courtney Eaton, President of Logistics for Sneakers 4 Funds talk business, football and SugarCRM, Zac Sprackett, CPO SugarCRM talks gear in a Playaz led geekout.
CRM Watchlist 2022 Reveal Party aka Show
This was year 19 of the CRM Watchlist, a prestigious (if we do say so ourselves) award given to the companies in the CRM/CX and customer engagement universe who have had the most impact and at the same time are organized and ready to have impact continuing three years going forward. If you don't have both you don't win. If you do have both, you might win. Its tough so watch us as we reveal the 2022 winners and get ready for 2023!
CRM Playaz - On the Road to Dreamforce w/Colin Fleming
Dreamforce is over and we'll be showing you what we did there soon. But right before it started we had the pleasure of once again chatting with Colin Fleming EVP of Salesforce+ and former Red Bull race car driver. Salesforce+ ran the entire media presence at Dreamforce and it was truly remarkable. Find out what they did and how they were thinking about it.
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