A Few Good Minutes
A Few Good Minutes on the Uberization of the Contact Center
One of the most interesting ideas that came out of a bunch of conversations taking place at industry events last year was Verint's work on the "Uberization" of the #contactcenter (powered by #AI and and #GenAI) and its potential impact on #CX, #EX and #WFM. And we get all into it with Verint's Global Vice President of Go-to-Market Strategy David Singer.
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